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Privacy Policy

Privacy and cookie

Last updated: 10 June 2021

Your privacy and the protection of your personal data is of great importance to SuperyachtOne (SyOne). During the processing of your personal data via our website (www.superyachtOne.com) we work in accordance with the requirements for the processing of personal data laid down in the privacy legislation (GDPR – General Data Protection Regulation). This means we:

– clearly specify our purposes before we process personal data, by using this Privacy Statement;

– limit our collection of personal data to only the personal data needed for legitimate purposes;

– first ask for explicit permission to process your personal data in cases where your permission is required;

– take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;

– respect your right to inspect, correct or delete your personal data held by us.

For what purposes do we use your personal data?

SyOne is the party responsible for all data processing. We obtain various personal data from you. In this privacy statement, for each processing purpose at SyOne we indicate what information we obtain from you, why we do this and how long it will be stored. We recommend that you read this information carefully. If you have any questions or want to know exactly what we store about you, please contact us. Our contact details are mentioned below.

Contact

You can contact us in different ways, for example by phone, e-mail, social media or on events. For this purpose, we may use your name, e-mail address and the information you provide us with. We store this information until we have handled your contact request.

Sending newsletters

We send out digital newsletters on a regular (monthly) basis so that we can update you with the latest SyOne news. To receive our newsletter, (Se non sei già in contatto con noi) you need to register beforehand. For this purpose, we use your first and last name and email address. Except for existing customers, where this is done on the basis of a legitimate interest. We store this information until you unsubscribe from our services. In every newsletter, you will find the possibility to unsubscribe. You will stay subscribed for this service until you opt-out.

SuperyachtOne Guide

If you are interested in the world ofSuperyachtOne, you can request a hard copy of the newest version of the SyOne Guide. To receive our Guide in hard copy, you need to register beforehand. For this purpose, we ask you to fill in your name, postal address and e-mail address so we can successfully deliver the magazine to you. We will use your e-mail to verify your request and later to inform you about the shipment of your Syone Guide. We will send the the Guide to the given address after the Guide is ready for publication. You will stay subscribed for this service until you opt-out, which you can do at any time by clicking the unsubscribe link at the bottom of our confirmation email or by sending your opt-out request to marketing@superyachtOne.com. SyOne will only process your personal details for the execution of the agreement for which you opted in. Feadship reserves the right not to respond to subscription requests.

Pictures & Videos

On our website you can watch Feadship videos. From our story, to exclusive content about our fleet. We process this data based on our legitimate interests. Therefore, we take your privacy into account as much as possible. We will let you know in advance if photos or videos are being taken at an event. In case you have any objections against being recognizable visible in one of the images or videos, please let us know, then we won’t photograph or film you.

Superyacht1

This platform is meant to follow the construction of your yacht. Access to the platform allows the project team to place content in a timeline, owners to view the content and any vendors/relationships of the owners to view the content. The platform can be logged into a protected environment to view (privacy) sensitive content, share photos and videos, view live streams, share documents in PDF format, view the project team find contact details.

For this purpose, Feadship collects your profile picture (optional), title, first name, last name, e-mail address and phone number. Feadship also asks for your onboard contact information: your title, name, yacht name and yacht e-mail address.

We keep your personal information until you cancel your account, or for a maximum of 2 years after you last logged in into your account. We will then assume that you no longer wish to use our services. We may retain some data for a longer period of time if we are legally obliged to do so (e.g. because of the tax retention obligation). The tax retention obligation is 7 years.x§x§

The press list

We keep a record of our press contacts. For this purpose, we use your first and last name and email address. We do this on the basis of your consent. We store this information until you unsubscribe from our services.

(Online) Events

We occasionally organise (online) events so that we can update you with the latest Feadship news. To participate we will you need to register beforehand. For this purpose, we use your first and last name and email address. Except for existing customers, where this is done on the basis of a legitimate interest. We store this information until you unsubscribe from our services. In every newsletter, you will find the possibility to unsubscribe. You will stay subscribed and updated about this and all upcoming similar events until you opt-out.

Online events may include an interactive chat. By joining this chat you allow Feadship to display your first and last name to all participants of the (public) chat.

Handling job applications

You can apply to us for a job. For this purpose, we use your name, telephone number, e-mail address, motivational letter, resume and any other information you provide us with. We need this data to handle your application and possibly enter into an employment contract with you. If we do not end up hiring you, we will only retain your data until four weeks after the application procedure has ended. We can retain your data for one year longer – with your consent – in case we might have an interesting vacancy in the near future.

If we end up hiring you, we will store your personal data as long as you work for us and for the duration as laid down within our internal privacy policy.

Please note: A social media check may be part of the application procedure. A social media check is necessary to be able to guarantee that the image of Feadship will be maintained when new staff is being hired. We do this on the basis of our legitimate interest. For our social media check, we will search for your name on Twitter, Facebook, Instagram, YouTube, Google and LinkedIn. We will only check information that is publicly available and will not require you to make a connection with us or to provide us with access to shielded pages. In case you have any objections against this, please let us know, then we won’t do it.

Providing data to third parties

SuperyachtOne only shares your data with third parties when this is permitted under current legislation. We may disclose your personal information to third parties because:

– we have engaged them to process certain data; necessary to execute the agreement with you; you consent to this; we have a legitimate interest in this; we are required to do so by law (for example, if the police demand it in the event of a suspicion of a crime).

The parties processing personal data in our or your order:

– Mail-order companies; Cookie service providers; IT suppliers and service providers; Marketing companies; Partners

In order to provide this service, SuperyachtOne may provide your personal data to parties established outside the European Economic Area (EEA). SuperyachtOne only does this if there is an adequate level of protection for the processing of personal data. This means, for example, that we use a model agreement from the European Commission and/or make agreements on the handling of personal data

Social Media Buttons

On our website we use social media buttons, which redirect you to the social media platforms. This gives you the option to follow us and share content within the network. You will also find advertisements on your social media page. The buttons are active because of bits of code that come from social media networks. If you want to know what social media platforms do with your personal data, please read the relevant privacy statement:

Facebook (privacy statement) | Instagram (privacy statement) | Twitter (privacy statement) | Youtube (privacy statement) | LinkedIn (privacy statement)

Security

We take security measures to reduce the misuse of and unauthorized access to personal data. We take responsibility for the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track of what might go wrong. If you would like to know what security measures we exactly take, please contact us.

Cookies

Our website makes use of cookies. Cookies are small files in which we can store information so that you do not have to fill that information again. We can also use them to see whether you are visiting us again.

The first time you visit our service, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.

You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.

We, as well as third parties, use cookies on our website for the following purposes:

– Technical and functional cookies: We place first-party cookies, which are strictly necessary. These cookies enable necessary functionalities of the website, such as saving a search term, or font type within the website. Moreover, these cookies allow our website visitors to select items for eventual purchase. These cookies will mostly expire after a session. However, some technical and functional cookies, such as the ones remembering a user’s login, will expire within a maximum of two years after the session.

– Analytic cookies: to generate overall statistics and gain insight in the use of our website by the public in order to improve and optimize our website and services.

– Marketing and tracking cookies: Tracking cookies are cookies, i.e. text files dropped on browsers, that are able to record data about the user of that specific browser, such as his or her actions on a site, browsing activity, purchases and preferences, IP address and geographical location, and the like. Usually, this information is used for targeted marketing, to direct and display advertisements as precisely as possible to relevant segments of the internet users, that is, potential customers.

These cookies collect the following data from you:

IP address | Cookie-ID | Website and click behaviour | Referrer URL

You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.

Google Analytics On our website, we use Google Analytics. This tool helps us gain insights into visitor behaviour and to improve the user experience based on this information. The information that we obtain, including the address of your computer (IP address), is transferred to Google and stored by Google on servers in the United States.

We have set up Google Analytics in a privacy-friendly way, which means that we have made agreements about how we handle the collected data, including that Google is not permitted to share data and use the information obtained for other Google services. However, Google may provide information to third parties if Google is legally required to do so, or to the extent that such third parties process the information on Google’s behalf. We have no influence on this. For more information, please visit the Privacy Policy of Google.

YouTube By visiting and using our website, the user also agrees to be bound by the YouTube terms of service which can found in the following link: https://www.youtube.com/t/terms

YouTube and Google By using the website you acknowledge that this website makes use of the YouTube API services. By using these services you also acknowledge and agree to the connected use of the Google Privacy Policy which can be found through the following link: https://www.google.com/policies/privacy.

Your rights

You can always contact us if you have any questions regarding our privacy and cookie statement. Besides that, you have to the following rights regarding your personal data:

– Right of access: you have the right to see what kind of personal data we processed about you;

– Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong;

– Right to complain: you have the right to file a complaint against the processing of your personal data by us, or against direct marketing;

 -Right to be forgotten: you can file a request with us to remove any personal data we processed of you.

– Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party;

– Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data;

– Right to revoke your consent, when we process your data with your consent.

If you exercise any of the rights mentioned above, we will ask to identify yourself. How this identification will take place, depends on the personal data that is being processed by us.

We will usually comply with your request within one month. This term can be extended if the request is proven to be complex. You will be notified about a possible extension of this term within one month.

Changes to this Privacy Statement

We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis so that you remain informed of any changes.

Complaints

If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The XXX Country, this is the Autoriteit Persoonsgegevens.

Contact details

 

Privacy Policy

This Privacy Policy (the “Policy”, the “Privacy Policy”) applies to the processing of personal data by Superyachtone, a company registered and existing under the laws of the Kingdom of Spain (registration number CIF: B87194171), with registered address: XXXX, 20127 Milan, Italy, (“SuperyachtOne”, “we”, “us” and “our”) in its capacity as a data controller of personal data.

It explains our data privacy practices in regard to the processing of personal data of individuals (“data subjects”, “you”, “your”) who visit our website (the “Site”) and/or use the services and/or products ordered or accessed through the Site (the “Services”). For the avoidance of doubt, this Policy does not apply to the processing of your personal data by third parties whose websites are not owned and operated by us.

I. Categories of data subjects and types of personal data 

For the purposes of this Policy, the natural persons, whose personal data is subject to data processing under this Policy, respectively the types of their personal data processed by us, may be categorised as follows:

  1. Website visitors

a. Definition: Individuals who visit our Site. For the avoidance of doubt, websites hosted by us but operated by our Customers are not part of the definition of Site. Our Site and Services may contain links to third-party websites, which are not under our control, and we are not responsible for their content. In the event that you follow a link to such pages, please note that there are other respective privacy policies that may apply and we do not have control over it. We encourage you to review the privacy policies of these parties before using such other websites.

b. Types of personal data:

  • Contact information – We may collect personal data such as first and last name, email address and other contact and personal information when you sign up for our newsletter, register and get access to a demo version of product(s) and/or Services, download materials from our Site, such as e-books, communicate, comment, review and/or discuss topics in the sections provided for this on our Site.
  • Personal data, contained in log files – When you visit our Site we may process information such as your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
  • Personal data collected through website analytics tools – We may collect information about your use of our Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (such as cookies) to recognise your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our Site.
  1. Customers

a. Definition: Persons who enter into an agreement with us for the provision of Services.

b. Types of personal data:

  • Customer account information – We process personal information such as first and last name, name of the legal entity and its legal representative, address, phone number, email address, language preferences, IP address, payment and billing information (i.e. credit card information and/or PayPal account, personal or TAX identification number etc.), so you can place orders, request information, get support and use the Services. You may also opt to provide information about your Facebook and/or Twitter accounts.
  • Personal data, contained in log files – When a Customer visits our Site we may process information such as IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
  • Personal data collected through website analytics tools – We may collect information about Customer’s use of our Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (such as cookies) to recognise the device used and compile the information. They collect information such as what pages the Customer visits and how much time the Customer spends on these pages, the IP address assigned to the Customer, what operating system and web browser the Customer uses, and what site the Customer visited prior to visiting our Site.
  • Other types of personal data – When the Customer contacts us, including via any of our support channels, we may process the personal data provided to us (including voice) in order to deal with the Customer’s query. In addition, if the Customer loses access to its account, we may request certain documents in order to verify its identity. Those documents may contain personal data such as name, address, nationality, date of birth, identification document number, etc. In addition, when you purchase a SSL certificate for your website, hosted with us, we store its key in order for the certificate to operate properly.
  1. Users

a. Definition: Individuals who access and/or administer any of the Services for our Customers.

b. Types of personal data:

  • User information – We may process personal information such as first and last name, address, phone number, email address, so you can access and/or administer the Services, request information and get support.
  • Personal data, contained in log files – When a User visits our Site we may process information such as IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
  • Personal data collected through website analytics tools – We may collect information about User’s use of our Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (such as cookies) to recognise the device used and compile the information. They collect information such as what pages the User visits and how much time the User spends on these pages, the IP address assigned to the User, what operating system and web browser the User uses, and what site the User visited prior to visiting our Site.
  • Other types of personal data – When the User contacts us, including via any of our support channels, we may process the personal data provided to us in order to deal with the User’s query.
  1. Registrants

a. Definition: Owners of domain names, registered with us.

b. Types of personal data:

Domain name ownership information – We process personal data such as first and last name, name of the legal entity and its legal representative, address, phone number and email address of the Registrants, as well as the domain name and its status, name server, IP address etc.
  1. End Users

a. Definition: Persons who visit, access, use and/or interact with our Customers’ websites.

b. Types of personal data:

Personal data, contained in log files – When an End User visits our Customer’s website we process End User’s information such as IP address, domain name, date, request method, URI user agent, referrer, TLS version, cache data.
  1. Affiliates

a. Definition: Persons who participate in our Affiliate Program.

b. Types of personal data:

  • Affiliate account information – We process personal information such as first and last name, name of the legal entity and its legal representative, address, phone number, email address, IP address, payment information (i.e. PayPal account and/or bank account information, personal or TAX identification number etc.).
  • Personal data, contained in log files – When an Affiliate visits our Site we may process information such as IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
  • Personal data collected through website analytics tools – We may collect information about Affiliate’s use of our Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (such as cookies) to recognise the device used and compile the information. They collect information such as what pages the Affiliate visits and how much time the Affiliate spends on these pages, the IP address assigned to the Affiliate, what operating system and web browser the Affiliate uses, and what site the Affiliate visited prior to visiting our Site.
  • Other types of personal data – When the Affiliate contacts us, including via any of our support channels, we may process the personal data provided to us in order to deal with the Affiliate’s query. In addition, if the Affiliate loses access to its account, we may request certain documents in order to verify its identity. Those documents may contain personal data such as name, address, nationality, date of birth, identification document number etc.

      7. Participants in events/promotions

  • a. Definition: Individuals, who participate in raffles, surveys and/or register to attend events, webinars and other promotions (co)organised and/or sponsored by us or any of the companies part of SiteGround Group.

  • b. Types of personal data:

  • Contact information – We may process Participant’s data such as first and last name, email address, address, phone number, social media username, etc.
  • Other types of personal data – We may process your image and voice, if the event/promotion is being recorded. In case the promotions take place on our Site, when you visit it we may process information such as your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data. We may also collect information about your use of our Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (such as cookies) to recognise your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our Site.
  1. Other individuals

a. Definition: Individuals, who may not fall under the scope of the definitions listed above, such as potential customers, third parties, part of ownership account disputes, complainants, followers in our social media channels, etc.

b. Types of personal data:

  • Contact information – We may process information such as first and last name, name of the legal entity and its legal representative, email address, address, phone number,  social media username, etc.
  • Other types of personal data – We may process your voice, if you contact us by phone, and/or your image, in case you share such data with us. We may process any other types of personal data provided to us in order to deal with your query.

II. Sources of data collection

Apart from you, being the main source of information we collect about you, we may also collect information from publicly accessible sources (e.g. companies trade register, WHOIS, local national list(s) of sanctioned persons) and/or third parties, such as our affiliates, trusted partners, including but not limited to marketing, advertising, security service providers, etc.

 III. Purposes of and legal basis for data processing 

We strive to collect only the minimum personal data necessary for the completion of the purposes of data processing, as set out below:

  • To provide, maintain and secure the Services (including our network, information systems and the server infrastructure operated by us) and fulfil our obligations under the applicable agreements and terms, including to administer any promotions (co)organised and/or sponsored by us or any of the companies part of SiteGround Group. In such cases the legal basis for the data processing is the performance of a contract and compliance with a legal obligation.
  • To maintain and secure our Site, network, information systems and the server infrastructure operated by us, including but not limited to investigating and preventing fraudulent transactions, unauthorized access to the Services and other illegal activities, to address any queries, to enforce our terms, to defend against claims and protect the rights, property or safety of SiteGround, to improve and/or develop the Services for the benefit of our Customers, and for statistical purposes. In such cases the legal basis for the data processing is our legitimate interest.
  • To promote our brand and Services, including to send marketing communication, newsletters, surveys, monitor and analyze activities for advertising purposes etc. In such cases the legal basis for the data processing is your consent.
  • To fulfil our legal obligations, such as compliance with court orders, orders/requests or other documents issued by competent authorities, applicable legislation, etc. In such cases the legal basis for the data processing is the compliance with a legal obligation to which we are subject.
  • For other purposes which may not fall under the scope of the above-mentioned purposes we will obtain your consent.

IV. Cookies, beacons, tags, pixels

We use cookies to collect some of the information set out in this Policy. Cookies can store your account identifier, ordering status, personalisation or website tracking. They can also be used for technical purposes such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for your according order or to save information which has already been entered (languages preference, and your region), so that we can offer improved and more personalised Services, products and other relevant communication tailored to you. Cookies also allow us to fulfil our contractual obligations to third parties and partners if you have made a purchase on our Site by following a link from theirs.

We also use remarketing pixels provided by third parties to collect the information that you have visited our Site and were interested in certain offers. We also use beacons, tags, click tracking codes and scripts to analyze trends and movements of users around the Site, gather information about the user base as a whole and how we can improve the Services and Site, to provide advertising based upon activities and interests and to measure advertising effectiveness. As a result we may display targeted, or interest-based, offers to you based on the products you currently own or have recently viewed and deliver other communication more relevant to you and your interests outside of our Site, on other websites part of the third party’s network.

You can find detailed information about our use of cookies in our Cookie Policy.

V. Sharing of personal data

We disclose entire or part of your personal data in the following circumstances and always ensure that the appropriate safeguards on your privacy are undertaken:

  1. To provide the Services and run our business – We may engage third-party service providers in the delivery of the Services and also for administrative, billing, tax and all other purposes related to the management of your account and our operations. In such cases your personal data may be shared with companies part of SiteGround Group, business partners, independent contractors, external consultants, auditors, collaborators, etc. Those third-party service providers include companies that operate in different industries such as fraud detection, technology service, internet information providers, payments and data processors, couriers, providers from the finance, media, internet content and information industries, advertising and marketing, technologies, analytics, etc. and that may be located worldwide (including but not limited to the EU, EEA, Switzerland, UK, USA, Australia, Singapore, Japan, etc.)

1.1 We also may share data with Google for use of Google products and services. For example we use invisible reCaptcha service to protect our website from malicious activity. Use of the invisible reCaptcha and other Google products/services is subject to Google’s Privacy Policy and Terms of Service.

  1. To comply with the applicable legislation and to exercise rights – We may share personal data with companies, organisations or individuals when we believe in good-faith that access, use, preservation or disclosure of such data is necessary to meet any applicable law, comply with regulations, legal procedures, enforceable requests and/or competent authority requirements; to enforce our terms, defend against claims and protect the rights, property or safety of SiteGround, our Customers and/or the public as required and/or permitted by law.

  2. To comply with ICANN’s and ICANN-accredited registrar providers’ rules, regulations and policies – SiteGround, in its capacity as a reseller of domain names, shares Registrant’s data for the purposes of domain name registration and/or to comply with the applicable rules, regulations and policies of ICANN and the relevant registrar providers (such as TuCows (OpenSRS), ENOM, Openprovider, etc.).

  3. In case of business reorganization, transfers and/or acquisitions – We may share your information to third parties in connection with any prospective or completed business reorganization, merger, sale of company assets, or acquisition of all or a portion of our business by another entity, or in the unlikely event that SiteGround goes out of business or enters bankruptcy. If any of these events happens, we may take any reasonable steps to notify you and this Policy would continue to apply to your personal data processing.

  4. To comply with your instructions – We may share your information with third parties with your explicit consent or at your direction. We will not, however, sell, rent, share or otherwise disclose personal data for commercial purposes in any way that is contrary to the commitments made in this Policy.

VI. International data transfers

In the course of our business operations and for the delivery of the Services we may transfer personal data around the world (including but not limited to the UK, USA, Australia, Singapore, Japan) where we and/or the third parties, specified in Section III above, use data centers, facilities and/or maintain data processing operations.

When transferring personal data outside the EU/EEA we will use the appropriate transfer mechanisms to ensure that the transfer is in compliance with applicable data protection legislation. Such mechanism shall be transferring the personal data: (i) to a recipient in a country for which the European Commission has decided to provide adequate level of data protection; or (ii) to a recipient that has executed the Standard contractual clauses approved by the European Commission.

In all cases we will ensure that we have provided appropriate and proportional technical and organisational data protection and cybersecurity risk mitigation measures, as well as we have performed the appropriate risk assessments when transferring your personal data outside the EU/EEA.

 VII. Security measures

We use Secure Sockets Layer (SSL) protocol to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encrypting critical data. Access to this information is severely restricted, logged and reviewed periodically. When we collect credit card data and payments (we do not store full credit card numbers and CVV codes), the credit card data is subject to tokenisation and strong security measures applied by our payment processors in accordance with the PCI DSS requirements.

We maintain physical, logical, electronic and procedural safeguards when collecting, storing and disclosing personal data. Our security procedures require us in some cases to request proof of identity before disclosing personal data to you.

To protect against unauthorised access to your account and information, we implement session management, strong authentication requirements, login expiration mechanisms and the option of using 2-factor authentication for Client Area access. Authentication data is encrypted. As an additional safety measure, we ask you to sign out when you finish using your account and your computer.

Although we take appropriate technical and organizational measures to maintain the safety and security of your personal data against loss, theft and unauthorized use, access or modification, please note that no transmission of information over the Internet is not completely secure. Consequently, please note that we cannot fully guarantee the security of any personal data that you transfer over the Internet to us.

VIII. Retention periods

Information collected on our Site will only be retained for as long as necessary to fulfil the purpose for which it was collected. In general, we will automatically and securely delete your Client Area account information 2 years after you no longer have any active Services with us. Since we offer a Service for customers worldwide and we need to comply with regulations across the globe in regard to retention of personal information related to contractual agreements, provision of Services, financial, billing, invoicing operations, tax calculations etc., a versioned copy of your order, payment and billing documentation may be stored for a period of 10 years after the termination of your customer account. Your personal data is deleted automatically by our systems in accordance with these retention periods.

IX. Your rights

By visiting the “Owner Profile Details” section in your Client Area, you can access, correct, and delete certain personal data associated with your account.

In addition, by submitting your inquiry to the email specified in the “Contact information” section of this Policy you may request from us any of the following actions:

  • to confirm whether or not personal data about you is being processed;
  • to provide you with further details about how we process your personal data;
  • to provide you with a copy of any data which we hold about you;
  • to withdraw your consent to processing your personal data, where we rely on your consent as a legal basis for processing;
  • to consider any valid objection to the processing of your personal data, including the right to object to processing where we are relying on our legitimate interests as a legal basis for processing;
  • to request an update, rectification or deletion of your personal data, which we process about you;
  • to restrict the way that we process your personal data;
  • to consider any valid request to transfer (if technically feasible) your personal data to a third-party service provider.
We will review and address your request(s) within one month as of the date of receipt. Please note that if your request is particularly complex or you have made a number of requests, it may take us longer than a month to respond to you. In this case, we will notify you and keep you updated. Please note that we may ask you to provide us with additional information necessary to verify your identity prior to our response. However, in certain circumstances such as to comply with the applicable legislation, we may be unable to honour your request, for which you will be duly notified.

X. Age Restrictions

In accordance with SiteGround Terms of Service, our Site and the Services are designated for use by individuals who are at least 18 years old. If you are under the age of 18, you must request your parent or guardian to use the Site instead. Should you have evidence that someone under the age of 18 has bought Services and provided their personal data to us, please contact us using the details set out in the “Contact information” section below. If we become aware that we process personal data of a person under the age of 18, we will delete the data and terminate the use of the Services.

XI. Changes to the Privacy Policy

We reserve the right to modify this Policy at any time. If we decide to change our Policy, we will post the updates in the Site and in any other place we deem appropriate, so that you are aware of what personal data we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you by email, or by means of a notice via our Site, at least ten (10) calendar days before the changes take effect.

XII. Data Protection Authority

You have the right to direct questions or lodge a complaint about the processing of your personal data at any time with the competent supervisory authority for data protection – the Spanish Data Protection Agency (Agencia Española de Protección de Datos (AEPD)), at https://www.aepd.es/es.

XIII. Contact information

For any data processing related questions and/or requests, please contact us at dpo@siteground.es.

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